# JirAI: FAQ and known limitations > For the complete documentation index, see [llms.txt](https://edgafner.github.io/llms.txt). ## General questions Does JirAI support Jira Server or Jira Data Center? : No. JirAI works with Jira Cloud only. : : : : Jira Server and Jira Data Center use a different API and sign-in model. How does the free trial work? : JirAI is a paid plugin with a 7-day free trial. : : : : Start the trial or activate a license in `Help | Register`. : : : : See [Licensing and free trial](jirai-installation.html#licensing-and-trial). Does JirAI collect telemetry or send my code anywhere? : No. JirAI has no telemetry or analytics, and it does not read or send your source code. : : : : Requests with your credentials go only to the Jira site you signed in to. : : : : Markdown documents are sent to Jira only when you push them. Why does the issue list show only issues from the last 365 days? : Every search and filter in the issue list covers issues created in the last 365 days. : : : : To open an older issue, type its key, for example `DEMO-123`, in the search field. : : : : See [Search and sort](work-with-jira-issues.html#search-and-sort). Can I connect to several Jira sites? : No. JirAI connects to one Jira Cloud site at a time. : : : : To switch sites, sign out and then sign in to the other site. : : : : See [Switch sites or replace the API token](jirai-sign-in-and-configuration.html#switch-site-or-token). Can I see delivery metrics such as cycle time? : Yes. Open a space with Space Summary and use the Reports tab. : : : : See [Space summary, list and reports](jirai-metrics.html). ## Troubleshooting Why is the issue list empty after I sign in? : The list starts with the Assigned to Me quick filter and shows only issues created in the last 365 days. : : : : If no such issue is assigned to you, the list reads Nothing matches the filters. : : : : To see all issues, click Clear filters, or choose All Issues in the Filters menu. : : : : See [Filter the list](work-with-jira-issues.html#filters). My AI assistant does not see the JirAI tools. Why? : The tools need the IDE's MCP server, which is off by default. : : : : Turn it on in `Settings | Tools | MCP Server`, configure your assistant with Auto-Configure and check Exposed Tools. : : : : The IDE must be running with a project open. : : : : See [Turn on the agent tools](jirai-agent-tools.html#enable-agent-tools). Why can't I edit a description? : The description contains content that has no Markdown equivalent, such as a table, a panel or an image. : : : : Saving it from the IDE would lose that content, so JirAI shows the reason and an Open in browser link. : : : : See [Descriptions you can edit only in Jira](jira-timeline-and-description-editor.html#description-readonly). Why is a board marked Limited? : It is a team-managed board. : : : : Team-managed boards do not open in the IDE; choosing one opens it in Jira. Why does my Scrum board show only some of its sprints? : The Board tab shows a Scrum board's active sprint. : : : : When a board has more than one active sprint, it shows the first and names the others in a notice. Why does JirAI say I am not signed in, or that the sign-in was rejected? : JirAI shows Not signed in to Jira, or the sign-in was rejected. when Jira no longer accepts your API token, for example because the token expired or was revoked. : : : : Create a new API token, then sign out and sign in again in the JirAI tool window. : : : : See [Switch sites or replace the API token](jirai-sign-in-and-configuration.html#switch-site-or-token). Where is my API token stored? : In the IDE credential store, which is the operating system keychain or the IDE's KeePass file. : : : : Under Remote Development, it is stored on the host. : : : : See [Where JirAI stores credentials](jirai-sign-in-and-configuration.html#credential-storage). How do I use JirAI behind a corporate proxy? : JirAI uses the proxy in `Settings | Appearance & Behavior | System Settings | HTTP Proxy`. : : : : SOCKS proxies are not supported: with a SOCKS proxy set, JirAI connects to Jira directly. : : : : See [Use JirAI behind a corporate proxy](jirai-sign-in-and-configuration.html#corporate-proxy). How do I report a problem? : See [Support](jirai-reference-and-support.html) for where to report it and what to include. ## Known limitations * Jira Cloud only, with one site at a time. * Sign-in with an API token only; OAuth is not supported. * Issue list searches cover issues created in the last 365 days, except a search for a single issue key. * No JQL: queries are built from the filters and the search field. * Existing comments cannot be edited, only added and deleted. * Descriptions with tables, panels, media and similar content can be edited only in Jira. * Breakdown lists direct children only. * On a board, cards move through the card menu only; team-managed boards open in Jira. * The Timeline tab of a space opens the space in Jira. * There is no branch-from-issue or other version control integration. * In the details tab, custom fields, the reporter and the issue type are read-only. * Board cards do not open the issue in the IDE. * Push to Jira works only on files with the `.md` extension. ## See also ### Related topics [JirAI: Support](jirai-reference-and-support.html) [JirAI: Install and activate](jirai-installation.html) [JirAI: Settings reference](jirai-settings-reference.html) ### Useful resources [JirAI on JetBrains Marketplace](https://plugins.jetbrains.com/plugin/33954-jirai)